A Lesson from Corporate Environment
When I started the dry run of the module, I was requested by the Head-CRM to stop and he conveyed his annoyance over my demeanour of not apologising in the forum before I started the presentation. Needless to say that it was an embarrassing moment for me since I expected everything to go smooth and there was a distortion that was unexpected. At this moment though I told him that I apologised several times to his colleague he wasn't ready to buy my point. His stress was on a Customer Service Trainer practising the etiquette himself prior to training his students. I apologised to him in the forum hence he became receptive to what I had to present further on. I learnt a few valuable lessons from this experience.
1. Don't take anything for granted. I got in to a wrong train based on my earlier experiences of travelling by train in Mumbai. I did not realise that same routes have stops based on timings of the day. I always need to be alert not to repeat these kind of mistakes.
2. If a mistake is committed apologise to all involved. I did not apologise to the Head CRM as I did with the Head HR infact several times. So he did not know that I too was feeling miserable about being late.
3. The Head CRM could have addressed the issue differently at a different time rather than crashing the start of my presentation. Once it was distorted it became urgent and important for me to manage the recovery of the situation. If the discussion had to take off on a tangent the whole show would have collapsed leaving a negative taste for all the parties involved. Considering the environment, people and purpose before making a critical statement is important in life.
I am glad that God made me aware of a few more things in life.